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How to integrate in-product exercises in your training to make it stick

Written by Richard Watts-Seale

Published on October 15, 2019

The main objective of product training is to enable your customers to start using your product as quickly as possible. Passive teaching methods like presentations, videos, eLearning deliver theoretical knowledge but don’t necessarily drive product interaction. Your students will learn how to use your product much faster if you incorporate some hands-on exercises in your training.

Learndot’s new integration with Segment allows you to do just that. You can create practical lessons that enable learners to perform a task right into your product by following step-by-step instructions.

If you haven’t already heard of Segment, it is an incredibly powerful tool that allows you to collect data from all of your disparate sources and funnel it to hundreds of destinations with the flick of a switch. Read more about it here.

Why in-product training?

Learning by doing is by far one of the most effective methods to increase knowledge retention. Teaching your users how to get the most out of your product will embed the product into their daily routine and also lead to higher customer retention. Enabling them to instantly apply and practice the knowledge they have gained will accelerate product adoption. 

In-product training exercises can also be a good indicator for the quality of your theoretical part. If learners are struggling to complete them, you may need to rethink the way you deliver your content.   

Any way you look at it, supplementing your existing training with in-product practical exercises keeps learners engaged, teaches them how to perform specific tasks, and enables you to directly impact some of your key business objectives in the long term.

But how does it all work?

You can create lessons with interactive components that require specific in-product tasks to be performed. Since Segment allows you to collect data and track events from various sources, you can configure Learndot to mark the training as complete only if all the requirements have been met. 

For example, if the user is being instructed to join a race in our mock drone website, they will need to go to the website and click on the "join" button, for the exercise to be marked as complete.

Start building your courses at no cost

If you are just starting out with your customer training,  you can sign up for the free tier of Learndot Standard and start developing your courses at your own pace, without the pressure of expiring trials or costly subscriptions. 

Originally published Oct 15, 2019 11:57:53 PM, updated Oct 16, 2019