PALO ALTO, Calif.--(BUSINESS WIRE)--ServiceRocket, a customer success company that drives software adoption through training, support and services, announced today its partnership with Gainsight to expand Pulse University, on the Learndot LMS, to include skills training in the fast growing Customer Success category. This announcement coincides with the fourth annual Pulse Conference 2016, which brings together thousands of Customer Success leaders to the Oakland Convention Center in Oakland, CA on May 10-12, 2016.
“We believe customer education plays a vital role in supporting the growth of the Customer Success category.”
Gainsight is expanding its customer education offerings using Learndot, the leading learning management system (LMS) from ServiceRocket, designed specifically to enable fast-growing software companies to develop and build customer education programs. By announcing expanded customer education at Pulse 2016, Gainsight is taking the next step in building a customer success community that is accruing the skills needed to grow the category.
In addition to offering customer success competency development, Gainsight also announced Gainsight Admin Training, a new certification offering that facilitates technical training on the Gainsight Customer Success platform targeted at Gainsight administrators.
“As we develop this new category, Customer Success, it is vital to build the online backbone of the category with content, engage the community of influencers and early adopters, and win the hearts and minds of the market,” says Anthony Kennada, VP Marketing at Gainsight. “We believe customer education plays a vital role in supporting the growth of the Customer Success category.”
The technology skills shortage is a growing problem holding back adoption of emerging and fast growing technologies. A recent study found 86 percent of companies are reluctant to pursue emerging technologies due to the lack of skills in the market. Many industries are impacted by the technology skills gap, including cloud computing, OpenStack, Docker, and evenCustomer Success.
“Technology is evolving faster than ever causing the skills gap to grow at a staggering rate. It requires a new way of thinking about how people learn new technologies,” says Robert Castaneda, Founder and CEO of ServiceRocket. “Gainsight is at the forefront of helping an entirely new industry develop the skills it needs to grow.”
Originally published Jun 3, 2016 5:58:08 PM, updated Jun 3, 2016